I bring the mindset of a strategist, the instinct of a builder, the rigor of an operator, and the radical candor of a leadership coach.
Over the last 12+ years, I’ve been the person high-growth exec teams call when there’s:
a big, complex, fuzzy idea but no execution plan
scattered priorities and too many smart people moving in different directions
disjointed customer experiences
operational processes unequipped for scale
a need for balancing the human-side of biz AND the analytical forecasts, the KPIs, the OKRs…
I’ve built internal teams from scratch, designed and launched flagship customer programs, curated end-to-end customer journeys at scale, and embedded operational rigor inside growing orgs. I’ve driven leadership planning and alignment cycles amidst deep ambiguity and rapid change.
A true systems-thinker, I naturally see how things connect (between systems, strategy, experience, product, and customer), and I build the structures and programs that drive output and outcomes.
I’ve led customer experience, community, operations, strategic planning, Voice of Customer, and organizational enablement functions across early-stage startups, boutique consultancies, and global matrixed tech orgs. I’ve also coached both rising and executive leaders at key inflection points.
Whether I’m supporting a founder, a leadership team, or an entire org, my work is grounded in root cause problem solving, relational intelligence, and a deep belief that how we work is just as important as what we’re building.
I hold an M.S. in Organizational Learning & Change from Northwestern University outside Chicago, and studied a traditional Business undergrad at UConn. I am a Certified Executive Coach with Gallup and EQ-I Emotional Intelligence psychometric assessments from MHS.
I live in NYC with a fat cat named T-Bone. Outside of work, you’ll usually find me at rock shows, exploring NYC restaurants, and nerding out on niche scientific or history podcasts.
Have a need on your team, in your org? I’m open to all sorts of connections. Let’s chat.
